Quick answers.

It stands for Service Level Agreement — in plain terms, how quickly each step of your sale or purchase should get done. Everyone on your matter pledges one when they sign the Charter.

AML stands for Anti-Money Laundering. Before work can start, we verify who everyone is and where the money is coming from — it's a legal requirement on every property transaction, not just yours.

Completion is moving day — the money changes hands, legal ownership transfers, and you get the keys. It's the final step after exchange of contracts.

You do. Your matter's data belongs to you and the other parties on it (your solicitor, agent, buyer or seller) — Conveyly simply hosts a shared, secure timeline so everyone sees the same thing.

Use the "Report a problem" form below (or in the footer). Tell us what's wrong and, if it helps, your matter reference — reports go straight to our support team at admin@conveyly.uk.

Email admin@conveyly.uk any time. For anything urgent about your specific matter, contact your solicitor directly — they can act on it fastest.

Searches, mortgage offers and legal checks each take time and often depend on other people in your chain. Conveyly's target is 8 weeks — well under the 12–16 week industry average.

Open your matter and check the "Next action" card on the Overview tab — it always shows the one thing waiting on you or another party.